Sometimes, our Compliance team may request extra details even after you’ve submitted your documents. This is a normal part of the verification process and is done to:
Confirm your identity or address if the first documents were unclear or incomplete.
Fulfill additional regulatory requirements (these vary by country).
Understand the nature of your transactions or business activity if required by law.
Providing the requested information as quickly as possible helps us complete your verification faster and get your account fully activated.