Below we will cover some of the main reasons in which you may experience a delay in one of your transactions.
Network Speeds
On-chain transactions can be subject to longer settlement times
You can keep an eye the status of transaction in the app.
On-chain transactions should not take any longer than 1 hour
Compliance Review
Some transactions may be subject to compliance review, if so we might need some further information from you. Providing this additional information is vital to ensure that your transaction is processed as soon as possible
These compliance reviews are put in place for the security of our customers and are typically resolved within one business day and up to 48 hours over the weekend