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What to do if my transaction is delayed?
What to do if my transaction is delayed?
NOAH avatar
Written by NOAH
Updated over a week ago

Below we will cover some of the main reasons in which you may experience a delay in one of your transactions.

Network Speeds

  • On-chain transactions can be subject to longer settlement times

    • You can keep an eye the status of transaction in the app.

    • On-chain transactions should not take any longer than 1 hour

Compliance Review

  • Some transactions may be subject to compliance review, if so we might need some further information from you. Providing this additional information is vital to ensure that your transaction is processed as soon as possible

    • These compliance reviews are put in place for the security of our customers and are typically resolved within one business day and up to 48 hours over the weekend

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